M365 Copilot — Copilot Analytics for Admins

At a glance

Where to find it
Viva Insights web app → Copilot Dashboard.
Or: Microsoft 365 admin center → Reports → Microsoft 365 Copilot Usage.

Data window
28 days of rolling data. Up to 6-day delay from current date.
Sentiment data covers the selected survey period.

Four sections
Readiness · Adoption · Impact · Sentiment.
Each maps to a distinct question about deployment health.

New in April 2026
User satisfaction tracking (thumbs up/down) is GA. Intent pattern analysis — what users are actually asking Copilot to do across Outlook, Word, Excel, PowerPoint, Edge, OneNote — is in public preview with CSV export GA.

Dashboard section	What it measures	Who uses it
Readiness	Licence assignment gaps, pinning, web search enabled, agent blockers	IT Admin · Global Admin
Adoption	Active users per app and feature, intensity of use, group comparisons	IT Admin · Copilot Champion · L&D
Impact	Copilot-assisted hours, assisted value estimate, feature-level impact	HR · CFO · Copilot Programme Lead
Sentiment	Thumbs up/down satisfaction scores, trends over time by group	IT Admin · HR · Copilot Champion

What each section shows

Readiness

Shows how many licences are assigned vs available, how many users are active in M365, and whether Copilot Chat is accessible to non-licensed users. Surfaces recommendation cards: users blocked from Copilot in Outlook, users not on a supported update channel, Copilot not pinned. Also shows agent adoption — how many users have used an agent, and whether agent access is blocked by admin policy.

Adoption

Tracks active Copilot users per app (Teams, Outlook, Word, Excel, PowerPoint, OneNote) and per feature (summarise meeting, draft email, create PowerPoint, etc.) over the past 28 days. Also shows actions per user per feature — the intensity metric. Filter by organisation, job function, or group. The gap between "licences assigned" and "active users" is the adoption gap — this is the number to move.

Impact

Estimates Copilot-assisted hours and an assisted value figure based on active usage across features. Note: there was a known data issue affecting "Generate email draft" and "Summarise email thread" metrics from June 2025 through February 18, 2026 — those figures were underestimated. Data from February 18, 2026 onward is accurate.

Sentiment

User satisfaction scores collected from thumbs up/down feedback on Copilot responses. Available at tenant level (all tenants) and group level (50+ licence tenants with Viva Insights). Intent pattern analysis — in public preview — shows what employees are actually asking Copilot to do by app. CSV export of intent patterns is GA.

Setup — 5 steps

Data delay — plan for a 6-day lag

Dashboard metrics reflect data from the past 28 days with up to a 6-day delay. If you assign or remove licences, allow 2 days before the export metrics reflect the change accurately.

Access the dashboard

Go to viva.cloud.microsoft → select Copilot Dashboard in the left nav. Alternatively: Microsoft 365 admin center → Reports → Microsoft 365 Copilot Usage.

Verify your licence minimum

Dashboard requires at least 50 assigned Copilot licences for full features. Check: Microsoft 365 admin center → Billing → Licences. Data processing starts up to 7 days after licence assignment.

Grant access to others

Go to Microsoft 365 admin center → Reports → manage access settings. You can assign company-level access to specific users. Senior leaders get automatic access in large tenants (2,500+ Entra ID users, top 3 reporting levels).

Set up exports

To enable the user-week or user-day export: Viva Insights admin settings → Copilot Metrics Export (VFAM controls). The user-week export is GA. The user-day export (28 days, daily grain, de-identified) is in public preview from mid-May 2026, GA August 2026.

Enable intent pattern analysis

Intent patterns are in public preview. Enable in Viva Insights settings. CSV export of intent data is GA — download from the Sentiment/Analytics section of the dashboard.

Data scope

The Copilot Dashboard tracks usage of Copilot features within licensed Microsoft 365 apps. It does not track what users actually typed into Copilot prompts — only that a feature was used and how many times.

Active users per app — Teams, Outlook, Word, Excel, PowerPoint, OneNote

Content of individual prompts

Feature-level use — summarise meeting, draft email, create deck, etc.

Content of Copilot responses

Actions per user per feature — intensity metric

Personal Memory contents

User satisfaction — thumbs up/down, GA April 2026

Usage of non-M365 Copilot — Copilot.com personal tier

Intent patterns by app — public preview April 2026

Usage by unlicensed users — unless Copilot Chat filter enabled

Copilot-assisted hours estimate

Agent usage — active agent users, blocked agents

Six rules for reading the dashboard accurately

01
The adoption gap is the number that matters most. Licences assigned minus active users = the adoption gap. This is what Copilot Champions should move. A high licence count with a low active user rate means deployment happened but adoption didn't.
02
Use group-level filters before drawing conclusions. Tenant-level averages hide the real story. An 80% adoption rate at tenant level can mask a single team at 20%. Filter by department, job function, or reporting line.
03
Intent pattern analysis reveals what Copilot is being used for — not what you deployed it for. The gap between what IT licensed Copilot for and what employees actually do with it is usually larger than expected. Export the CSV and compare against your deployment goals.
04
Satisfaction scores require context. A low thumbs-up rate on email drafts may mean the prompts are poor, not that the feature is failing. Use satisfaction data alongside adoption data — high use + low satisfaction = training opportunity; low use + high satisfaction = awareness gap.
05
The user-day export (mid-May 2026) enables 28-day granular analysis. The existing user-week export shows weekly patterns. The new daily-grain export shows day-of-week patterns and can identify whether adoption dropped after a specific event. Access via VFAM controls — no new permissions needed if exports are already enabled.
06
Known data issue — email metrics pre-February 2026. "Generate email draft" and "Summarise email thread" metrics were underestimated from June 2025 through February 18, 2026 due to a known computation issue. Do not compare pre- and post-February 2026 email feature data directly.

Failure modes to expect

Dashboard shows no data. Either fewer than 50 licences are assigned, or data processing has not completed (takes up to 7 days after licence assignment). Check: M365 admin center → Billing → Licences to confirm count.

Group-level filters not available. You see only tenant-level metrics. Either your tenant has fewer than 50 licences, or you do not have company-level dashboard access. Group-level filters require 50+ Copilot licences and company-level access (not manager-level).

Export option not visible. The export feature must be enabled by an admin via Viva Feature Access Management (VFAM): Viva Insights admin → Copilot Metrics Export. If VFAM is not configured, the export button does not appear for eligible users.

Satisfaction data missing. Satisfaction tracking (thumbs up/down) went GA in April 2026 — if your dashboard was last reviewed before April, refresh the page. If still missing, it may require the tenant to be on the latest Viva Insights update.